Terms of service

Terms of Service

Welcome to Coastal Kratom Co. The terms “we”, “us”, and “our” refer to Coastal Kratom Co. We operate this website, including all related services, tools, features, content, and products (collectively, the “Services”) to provide you with a safe and informative shopping experience.

These Terms of Service (“Terms”) govern your access to and use of the Services. By accessing or using our site, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website.

1. Eligibility & Account Access

By using our Services, you confirm that you are of legal age in your jurisdiction (18 or 21, depending on local law) and legally authorized to enter into these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2. Product Information

We aim to present our products as accurately as possible, but cannot guarantee that your device will display colors or images exactly as they appear in person. Products and prices are subject to change without notice. We reserve the right to discontinue any product at any time.

3. Orders & Payment

Placing an order constitutes an offer to purchase. Orders are accepted once payment has been processed and confirmed. We reserve the right to reject or cancel any order. All purchases are subject to our Refund Policy.

You agree to provide current, accurate payment and shipping information and authorize us to charge your chosen payment method for all amounts due, including applicable taxes and shipping.

4. Shipping & Delivery

Estimated delivery times are provided for convenience and are not guaranteed. Risk of loss passes to you upon delivery to the carrier. We are not liable for delays due to shipping carriers, customs, or other factors beyond our control.

5. Legal Compliance

You are solely responsible for knowing and complying with all applicable local, state, and federal laws related to the purchase and use of kratom or any other products on our website. We do not ship to locations where kratom or similar substances are prohibited by law.

6. Intellectual Property

All content on our site—including text, images, logos, and product information—is the property of Coastal Kratom Co or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission.

7. Feedback & Reviews

By submitting any feedback, reviews, or suggestions, you grant us a royalty-free, perpetual license to use, reproduce, and publish your content. You confirm that your feedback does not infringe any third-party rights or contain unlawful content.

8. Third-Party Links & Services

Our website may contain links to third-party websites or services. We are not responsible for the content, terms, or privacy practices of these third parties. Access and use of any third-party services is at your own risk.

9. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that your use of the Services will be uninterrupted or error-free.

10. Limitation of Liability

To the fullest extent permitted by law, Coastal Kratom Co shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or purchase of products.

11. Indemnification

You agree to indemnify and hold harmless Coastal Kratom Co and its affiliates from any claims, losses, or expenses arising out of your breach of these Terms or misuse of the Services.

12. Termination

We reserve the right to terminate or suspend your access to the Services at any time for any reason, including violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which Coastal Kratom Co operates, without regard to conflict of law principles.

14. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the Services after changes are made constitutes acceptance of those changes.