Refund policy

Return & Refund Policy

At Coastal Kratom, your satisfaction matters. We offer a 30-day return window on eligible items—so you can shop with peace of mind.

🛍️ How Returns Work

You have 30 days from the delivery date to request a return. To qualify:

Items must be unopened, unused, and in original packaging
Proof of purchase (receipt or order confirmation) is required

To initiate a return, email us at support@coastalkratom.co. Once approved, we'll send a return shipping label and instructions.

Note: Items returned without prior authorization will not be accepted.

🔍 Damaged, Defective, or Incorrect Items

Inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us right away so we can resolve the issue promptly.

🚫 Non-Returnable Items

For safety and compliance, we cannot accept returns on the following:

Perishable goods (e.g., food, beverages)
Custom or personalized products
Opened personal care items
Hazardous materials (e.g., flammable liquids, gases)
Sale items or gift cards

If you have questions about a specific product, feel free to reach out.

🔁 Exchanges

The fastest way to get what you want is to return your item and place a new order once your return is approved.

💳 Refunds

Once we receive and inspect your return, we’ll notify you of your refund status. If approved, a refund will be processed to your original payment method.

Note: Processing times may vary based on your bank or credit card provider.

⚠️ Restocking Fee

Returns may be subject to a 15% restocking fee. If the return is discretionary (not due to an error or defect), original shipping fees are non-refundable.